Business Technology and Security

Plain English, transparent technology solutions to empower small business. Let us help you grow.

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Everything you need, all in one place.

Grow and protect your business

We implement the right technology the first time. Protect your business from risk with a company that cares.

Friendly Australian support

Our support team is here to ensure everything runs smoothly, so you can focus elsewhere. You'll get reliable, fast support.

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With quick and accurate responses to all your queries, you’ll save time and be more efficient. 

We eliminate the finger pointing between vendors.


Our services have been engineered from the ground up to give your business all the technology, support, communications and security all from the one supplier. We'll take ownership and ensure the smooth operation of your business technology.

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Our areas of expertise

Managed IT Services

Proactive IT services with transparent pricing. Flexible plans with no lock in contracts.

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Cybersecurity

Protect your business from risk and understand your requirements as a company director.

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Communications

Crystal clear business phone systems that will save you money and provide a greater staff and customer experience.

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Retail Technologies

Drive-Thru Systems, Digital Signage and Point of Sale Software. All supported by one company when you need it.

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Electronic Security

Experience the difference of working with latest security measures that are pro-active to avoid business theft.

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Drive Thru Systems

Crystal clear customer order taking via our Wireless Drive Thru Headset Systems and custom built order bollards.

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More About Us
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Amazing service, super efficient, Robert and his team really know their craft. You'd be nuts to use anyone else if you want a reliable, secure solution for your business IT needs.

Sylvia Johnston

CEO Hirum Software Solutions

 Trends & Insights

A man in a suit and tie is sitting in front of a computer.
By Robert Marsden August 20, 2024
In today’s digital age, cybersecurity is a critical concern for businesses of all sizes. The Australian government has developed the Essential 8 cybersecurity initiative to help organisations protect themselves against cyber threats. In this blog post, we’ll explain what the Essential 8 is, whether it is mandatory, and how Addictive Technology Solutions can help your business implement these strategies. What is the Essential 8? The Essential 8 is a set of eight mitigation strategies developed by the Australian Cyber Security Centre (ACSC) to help organisations improve their cybersecurity posture. These strategies are designed to make it much harder for adversaries to compromise systems. The Essential 8 focuses on preventing cyberattacks, limiting the impact of attacks, and ensuring data availability. The Eight Strategies Application Control : This strategy involves preventing the execution of unapproved or malicious applications. By controlling which applications can run on your systems, you can reduce the risk of malware infections. Patch Applications : Regularly updating applications to protect against known vulnerabilities is crucial. Cybercriminals often exploit outdated software to gain access to systems. Configure Microsoft Office Macros : Macros are small programs that can automate tasks in Microsoft Office. However, they can also be used to deliver malware. Configuring macros to only run from trusted locations can help prevent malicious code execution. User Application Hardening : This involves configuring applications to reduce their attack surface. For example, disabling unnecessary features and blocking risky file types can help protect against exploits. Restrict Administrative Privileges : Limiting administrative privileges reduces the risk of malicious activity. Only granting admin rights to those who need them can help prevent unauthorized access to sensitive information. Patch Operating Systems : Keeping operating systems up to date is essential to protect against vulnerabilities. Regular patching ensures that your systems are protected against known threats. Multi-Factor Authentication (MFA) : Implementing MFA enhances user authentication security. By requiring multiple forms of verification, you can make it harder for attackers to gain access to your systems. Regular Backups : Ensuring regular backups of important data is crucial for data recovery in case of a cyber incident. Regular backups help ensure that your data is safe and can be quickly restored. Is Essential 8 Mandatory? The Essential 8 is highly recommended by the Australian government, but it is not mandatory for all organisations. However, it is mandatory for non-corporate Commonwealth entities (NCCEs) and federal government agencies . For other organisations, while it is not legally required, implementing the Essential 8 is considered best practice for improving cybersecurity and protecting against cyber threats. How Addictive Technology Solutions Can Help At Addictive Technology Solutions , we understand the importance of cybersecurity and the challenges that businesses face in implementing effective security measures. Our managed IT services are designed to help your business implement the Essential 8 strategies and improve your overall cybersecurity posture. Here’s how we can help: Application Control : We can help you implement application control measures to prevent the execution of unapproved or malicious applications. Our team will work with you to identify and whitelist trusted applications, reducing the risk of malware infections. Patch Management : Keeping your applications and operating systems up to date is crucial for protecting against vulnerabilities. We offer patch management services to ensure that your software is regularly updated and protected against known threats. Macro Configuration : Configuring Microsoft Office macros to only run from trusted locations can help prevent malicious code execution. Our team can help you implement these configurations to enhance your security. User Application Hardening : We can help you configure your applications to reduce their attack surface. By disabling unnecessary features and blocking risky file types, we can help protect your systems against exploits. Administrative Privileges Management : Limiting administrative privileges is essential for reducing the risk of malicious activity. We can help you implement policies and procedures to ensure that admin rights are only granted to those who need them. Multi-Factor Authentication : Implementing MFA enhances user authentication security. Our team can help you set up MFA for your systems, making it harder for attackers to gain access. Backup Solutions : Regular backups are crucial for data recovery in case of a cyber incident. We offer backup solutions to ensure that your data is safe and can be quickly restored. Proactive Monitoring and Maintenance : Our proactive monitoring and maintenance services help identify and resolve issues before they impact your business. We continuously monitor your systems to ensure they are running smoothly and securely. The Essential 8 cybersecurity initiative is a set of strategies designed to help organisations protect themselves against cyber threats. While it is not mandatory for all organisations, implementing the Essential 8 is considered best practice for improving cybersecurity. At Addictive Technology Solutions, we are committed to helping your business implement these strategies and enhance your overall security posture. Contact us today to learn more about how we can help secure your systems and protect your data.
By Robert Marsden August 20, 2024
When it comes to choosing computers for your business, many non-technical business owners believe that Macs are the ultimate solution. They are often seen as the “golden box” – immune to advanced security threats and requiring little to no management. However, this perception is far from reality. In this blog post, we’ll explore why Macs need management, compliance, and security, and how they are not as invincible as you might think.
By Robert Marsden August 13, 2024
In today’s digital age, the rise of AI technologies has brought about numerous advancements that have revolutionized the way we live and work. However, with these advancements come new threats, one of which is AI voice scams . These scams use sophisticated AI algorithms to mimic the voices of trusted individuals, making it increasingly difficult to distinguish between genuine and fraudulent calls. In this blog post, we will explore how you can protect yourself from AI voice scams and ensure your personal and financial information remains secure. Understanding AI Voice Scams AI voice scams, also known as voice phishing or vishing, involve the use of artificial intelligence to create realistic voice recordings that impersonate someone you know, such as a family member, friend, or colleague. These scams are designed to trick you into divulging sensitive information or transferring money to the scammer. The AI technology used in these scams can replicate the tone, pitch, and speech patterns of the target’s voice, making it incredibly convincing. How AI Voice Scams Work Data Collection : Scammers gather information about their targets from social media, public records, and other sources. This information is used to create a detailed profile of the target. Voice Synthesis : Using AI algorithms, scammers generate a voice that closely resembles the target’s voice. This can be done with just a few minutes of audio recordings. Impersonation : The scammer uses the synthesized voice to make phone calls or send voice messages, pretending to be the target. They may claim to be in urgent need of help or request sensitive information. Exploitation : Once the target is convinced, the scammer exploits the situation to extract money or personal information. Tips to Protect Yourself from AI Voice Scams Verify the Caller : If you receive a call from someone claiming to be a trusted individual, verify their identity by asking questions only they would know the answers to. Alternatively, hang up and call them back on a known, trusted number. Be Skeptical of Urgent Requests: Scammers often create a sense of urgency to pressure you into making quick decisions. Be cautious of any call that demands immediate action or requests sensitive information. Use Multi-Factor Authentication (MFA): Implement MFA for your accounts to add an extra layer of security. Even if a scammer obtains your password, they will need additional verification to access your accounts. Educate Yourself and Others: Stay informed about the latest AI voice scam tactics and share this knowledge with friends and family. Awareness is key to preventing these scams. Monitor Your Accounts: Regularly check your bank and credit card statements for any unauthorized transactions. Report any suspicious activity to your financial institution immediately. Use Call-Blocking Technology: Consider using call-blocking apps or services to filter out potential scam calls. Many smartphones also have built-in features to block unknown or suspicious numbers. Report Scams: If you encounter an AI voice scam, report it to the relevant authorities, such as the Australian Cyber Security Centre (ACSC) or your local law enforcement agency. AI voice scams are a growing threat in our increasingly digital world. By staying vigilant and taking proactive measures, you can protect yourself and your loved ones from falling victim to these sophisticated scams. Remember to verify the identity of callers, be cautious of urgent requests, and use multi-factor authentication to secure your accounts. For more information on how to protect yourself from AI voice scams and other cybersecurity threats , visit our website and get in touch with our experts at Addictive Technology Solutions. 
By Robert Marsden July 28, 2024
In today's fast-paced business environment, small businesses are constantly seeking innovative solutions to stay competitive and efficient. One of the most promising advancements in technology is the use of artificial intelligence (AI) to create virtual employees. Microsoft Copilot, a cutting-edge AI technology, is at the forefront of this revolution. In this blog, we will explore how Microsoft Copilot can be implemented as virtual employees for small businesses, providing practical tips and insights to help you leverage this powerful tool. 
By Robert Marsden May 9, 2024
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